Last Week We Discussed The Modern Value Of Convenience And How General Practitioners Are Increasingly Offering This Through The Relocation Into Shopping Centres, Or Shopping Malls, And The Non-Traditional Approach Of Allowing Walk-In Patients.
Yet, for those medical centres who cannot relocate to a retail environment, but still want to address the value of convenience, perhaps it is time to bring a retail environment to you.
Today, patients are expecting a new level of engagement in service delivery. So, how can you bring this new level of engagement into your practice?
Incorporating the retail aspect into waiting areas is one consideration in which may not only improve patient engagement, but contribute to client convenience, build a greater client experience, and entertain care-givers whom may be waiting for an hour or two.
Offering a retail concept in the practice can include pharmaceutical items and medications, basic amenities such as bathroom products, and perhaps even fragrances. Why spend all this time with your client, for them to spend their money elsewhere once the consultation or procedure is complete?
Provide your patients and clients with more convenience, and it will provide your practice with more revenue.
Not sure how to get started, or aren’t sure how you could make this possible in your practice or clinic? Contact Interite Healthcare Interiors for an obligation free consultation to see how we can help you bring convenience to your patients.
Natassja is a prolific writer and public relations expert for Interite Healthcare. Natassja has written for many industry publications, journals and blogs where she shares methodologies, trends and business updates that face organisations. Natassja holds a degree in Public Relations and Journalism at Curtin University, Western Australia, and has pursued careers through freelance and contracted work which has exposed her to working alongside Australian icons and market leading organisations. Natassja leverages her experience by presenting and hosting leading industry events nation-wide and then putting pen to paper to share her expertise and key insights.